The Mile6
Guardrail Support
Seamless Website Support, Protecting your Growth Journey.
We’re Changing The Game
After years of reacting to emergency situations from clients we realized there must be a better way. You know you need to invest in your website’s health, but you’d also like to see it grow. We’ve got the solution.
Introducing Guardrail Support, the ultimate solution for comprehensive website management tailored specifically for WordPress sites. Designed to ensure your digital presence is always at its best, Guardrail Support offers a robust suite of services to keep your website running smoothly and securely. From seamless WordPress website management and regular plugin updates to expert troubleshooting and HTML & CSS debugging, we cover all your technical needs.
Guardrail Support also excels in diagnosing new digital challenges, offering timely solutions to keep disruptions at bay. Plus, our detailed executive summaries and reporting keep you informed about your site’s performance and the support activities implemented. Experience enhanced site performance, security, and user satisfaction with Guardrail Support—your dedicated partner for an optimized and resilient web presence.
We Can Handle Anything That Comes Your Way
A few examples that we’re familiar with…
“Our site has frequent outages due to lack of upkeep. I’ve missed some updates. I need new features and never add them.”
“Our website is supposed to be a tool for growth and it’s mostly just a time sink. We know we need it but I also want to make it better.”
“I find myself dealing with problems on our website far too frequently. I have to diagnose problems and I don’t know if I’m doing it right.”
“We receive notifications from our website but I don’t know if it’s actionable or just a heads up. Technology changes so frequently, we wish we had a partner to guide our website through it all.”
Capabilities
Our team has experience in all digital products. We energetically pursue new technologies and shifts in the digital landscape. We not only have extensive capabilities, we are constantly growing.
Tiers & Pricing
Pick the level of engagement that is right for your business
SelectThe best way to keep your website on the right path. |
AdvancedThe best way to make progress while protecting your website. |
EliteThe best way to be sure that your website is always working at peak performance. |
|
|---|---|---|---|
| Support Hours | 10 Hours | 12 Hours | 15 Hours |
| Bonus Urgent Credits | 1 Credit | 2 Credits | 4 Credits |
| Dedicated Account Management | included | included | included |
| Satisfaction Survey | included | included | included |
| Monthly Plugin & WordPress Updates | included | included | included |
| Discounted Additional Hourly Rate | $175 | $165 | $150 |
| Maximum Initial Response Time | 24 hrs. | 12 hrs. | 6 hrs. |
| Quarterly Activity Planning | not included | included | included |
| Monthly Activity Planning | not included | not included | included |
| Monthly Support Ticket Report | included | included | included |
| Dashboard Reporting Access | not included | not included | included |
| Add Additional Websites | not included |
Optional: include up to 5 additional websites for $500/month per additional website
included Optional: include up to 5 additional websites for $500/month per additional website
|
Optional: include up to 5 additional websites for $500/month per additional website
included Optional: include up to 5 additional websites for $500/month per additional website
|
| Rollover Hours Allotment | not included |
6 hours
Allotted a maximum of 6 hours to rollover. Hours must be used or they will be forfeited. Every 12 months your rollover hours reset to 0.
|
6 hours
Allotted a maximum of 6 hours to rollover. Hours must be used or they will be forfeited. Every 12 months your rollover hours reset to 0.
|
|
$2,500
/ Mo.
|
$3,000
/ Mo.
|
$3,500
/ Mo.
|
Select
The best way to keep your website on the right path.
| Support Hours |
10 Hours |
Bonus Urgent Credits
|
1 Credit |
Dedicated Account Management
|
included
|
Satisfaction Survey
|
included
|
Monthly Plugin & WordPress Updates
|
included
|
Discounted Additional Hourly Rate
|
$175 |
Maximum Initial Response Time
|
24 hrs. |
Quarterly Activity Planning
|
not included
|
Monthly Activity Planning
|
not included
|
Monthly Support Ticket Report
|
included
|
Dashboard Reporting Access
|
not included
|
Add Additional Websites
|
not included
|
Rollover Hours Allotment
|
not included
|
|
|---|
Advanced
The best way to make progress while protecting your website.
| Support Hours |
12 Hours |
Bonus Urgent Credits
|
2 Credits |
Dedicated Account Management
|
included
|
Satisfaction Survey
|
included
|
Monthly Plugin & WordPress Updates
|
included
|
Discounted Additional Hourly Rate
|
$165 |
Maximum Initial Response Time
|
12 hrs. |
Quarterly Activity Planning
|
included
|
Monthly Activity Planning
|
not included
|
Monthly Support Ticket Report
|
included
|
Dashboard Reporting Access
|
not included
|
Add Additional Websites
|
|
Optional: include up to 5 additional websites for $500/month per additional website
included
Rollover Hours Allotment
|
6 hours | |
|---|
Elite
The best way to be sure that your website is always working at peak performance.
| Support Hours |
15 Hours |
Bonus Urgent Credits
|
4 Credits |
Dedicated Account Management
|
included
|
Satisfaction Survey
|
included
|
Monthly Plugin & WordPress Updates
|
included
|
Discounted Additional Hourly Rate
|
$150 |
Maximum Initial Response Time
|
6 hrs. |
Quarterly Activity Planning
|
included
|
Monthly Activity Planning
|
included
|
Monthly Support Ticket Report
|
included
|
Dashboard Reporting Access
|
included
|
Add Additional Websites
|
|
Optional: include up to 5 additional websites for $500/month per additional website
included
Rollover Hours Allotment
|
6 hours | |
|---|