At this point in 2023, we all understand every business uses digital communication to reach customers and clients. It’s the norm for businesses and consumers to utilize websites, apps, social media, and emails. With the shift to online banking, apps, and automated customer service systems, the finance industry has become increasingly reliant on digital platforms, […]
If you work with us at Mile6, you probably already know how much we love user personas. We talk about them a lot, and for good reason! They’re an essential part of understanding the users of any digital product we build. We create user personas for every client at the beginning of every new project. […]